Forum Discussion

tvc's avatar
tvc
Joining in
2 months ago

Netflix email activation not received

Hi, I’ve for through the VM chat support 3 times to ask for a Netflix activation email and each time they’ve said I should be getting it in 24hr, 48hrs and recently next 3 hrs. It has been over a week since I moved my Netflix account and added it to my broadband- and still nothing to enable me to activate it. Any suggestions or anyone at VM that can actually help? 

netflix

3 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 months ago

    Hi tvc 

    Thanks for posting and welcome to the community. 

    Sorry to hear you've not received the activation email. I'll send you a PM now to assist further.

    Best wishes.

  • Zeratulz's avatar
    Zeratulz
    Joining in
    2 months ago

    I’ve also been having the same issue, multiple chats that give either incorrect advice, or advise an email will be sent which never is

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Zeratulz 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you have not received an email for activating Netflix. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina