NETFLIX added without me ordering it
This is happening to me as well. Second month I have been charged £17.99 for Netflix through Virgin Media when I don’t and have never had an account with Netflix.
Forum Discussion
This is the second month I have been charged £17.99 for a Netflix account through Virgin Media when I have never had a Netflix account. Phoning has done nothing to resolve this issue.
I have exactly the same problem with Virgin Media. I have been charged for Netflix which I have never joined. They say the charge is not applied by Virgin Media but by Netflix and I must cancel with them. However how do I cancel an account which I have never had.
Hello Hamiaha
Sorry to hear of the Netflix billing confusion, we understand the concern and appreciate you taking the time to raise this via the forums. Welcome to the community.
We can see you have spoken to the team in regards to this, what did they advise? Does Netflix show on your original contract? How long has it been appearing on your bills from us?
Rob
Hi Hamiaha
Welcome back to our Community Forums and thanks for your post.
The Netflix billing isn't something we can activate from here.
In order for this to be added to your bill, someone would have needed to have logged into the Netflix account and updated the payment details to pay through Virgin Media. There would have been a few confirmation pages and the PIN would have also needed to be entered.
Have you spoken to Netflix in relation to this?
Yes I spoke to Netflix and as they confirmed I have no account with them and they referred me back to Virgin Media. I cannot log into Netflix as I have no account with them. Other people on Virgin Media have the same problem so I believe there must be an error with your systems somewhere.
i am having the same issue. For the last 18 months Virgin have been charging me £17.99 for netflix even though i have an account with netflix already. Virgin insist i have added it to my account but that’s not true. Why would i want two netflix accounts?! Interesting to see here that others are having the same issue and i am not going mad.
Thanks for reaching out to us barclay13, and a very warm welcome to our Community Forums!
Sorry to hear of the issues you've been experiencing with the Netflix charges on your Virgin Media account.
We would advise that we cannot add a Netflix account on your behalf, unless the Standard subscription was added onto your contract with your approval during a renewal or agreement of a new sale.
An upgrading from the standard subscription to premium would be solely under the jurisdiction of the user of the Netflix account.
Is there anyone else in your household who may have activated and then upgraded a Netflix account via the Virgin Media subscription?
Is this standard subscription also included in the original contract agreed with Virgin Media?
Thanks
David_Bn
