Stulee007
2 years agoJoining in
Netflix added to bill when not requested
Hi, since December we have been charged £17.99 for virgin stream. We have never asked for this or used it. We have a separate Netflix account that we pay direct to Netflix (smart tv, nothing to do with virgin media)
we got the charge cancelled in January but then again this month we have been charged!!!!!
when you go on to Netflix via virgin there is an active account but with Asian profiles that are locked
have tried contacting virgin numerous times to be either disconnected or told I need to contact Netflix but I do not have any details of the virgin account
help please 🙏