Forum Discussion

katethegr8's avatar
katethegr8
Just joined
22 hours ago

Netflix Activation

Hi,

I joined virgin at the beginning of December so about 6 weeks ago. My package is M500 Full Fibre Broadband. I contacted virginmedia customer support during my cooling off period to check that netflix with ads was included which they confirmed would be included with my package.

I was told I'd receive an email with activation details when my broadband went live but this didn't happen. I spoke with a customer support  agent last week who at first told me that netflix wasn't included but after speaking with a manager I was told it is included and I will receive an email in 24 hours to activate my free netflix.

This hasn't happened either. I can see on the forums that others have had this issue and was looking for advice on how to get this resolve as virginmedia customer support have been unable to resolve the problem.

1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 hours ago

    Hello katethegr8

     

    Sorry to hear of the Netflix issues and package confusion, we appreciate you taking the time to raise this via the forums and welcome to the community.

    We're eager to get this looked into and resolved for you so I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.