Forum Discussion

foghornleghorn's avatar
foghornleghorn
Tuning in
1 day ago

Netflix Activation

Hi,

Recently upgraded onto 1Gig b/b and was promised Netflix as part of the package.

Received email link that said there was a problem and to contact VM.

Back to VM who said Netflix had been cancelled as part of my package without reason but that they would setup again and i would receive a new email with the link.. I never received the email.

Have tried twice since and been told exact same story and i still await email.

New bill came in that clearly states Netflix added as part of package but still await email link.

Can someone from VM assist with this please as the online chat function is not fit for purpose.

James

5 Replies

  • Deepak_S's avatar
    Deepak_S
    Icon for Forum Team rankForum Team
    16 hours ago

    Hi foghornleghorn, 

     

    We can definitly get this resolved for you. It will involved filling out an internal form, as such we will need to pass security in order to do this. Please look out for a private message 🙂

    • foghornleghorn's avatar
      foghornleghorn
      Tuning in
      1 hour ago

      Hi Deepak,

      I replied to your message but not had anything back from you

  • lotty1974's avatar
    lotty1974
    Just joined
    19 hours ago

    Hi, I received the activation email, but when you click on the link it doesn't work.  Would really appreciate some help from VM!

    • Deepak_S's avatar
      Deepak_S
      Icon for Forum Team rankForum Team
      16 hours ago

      Hi Lotty1974,

       

      We can definitly get this resolved for you. It will involved filling out an internal form, as such we will need to pass security in order to do this. Please look out for a private message 🙂

  • foghornleghorn's avatar
    foghornleghorn
    Tuning in
    6 days ago

    Afternoon,

    I too am having difficulty in activating Netflix after an account upgrade. Been promised email activation link about 4 times now after webchat but still nothing.

    Also having issues with the new Hub5 but i will start a new thread shortly for that.

    If someone from VM can assist in this Netflix saga, that would be great.

    Thanks