I’m having similar trouble trying to activate Netflix which I received as part of my package. My activation email expired before I got a chance to redeem it. I’ve contacted VM a number of times by phone and chat all telling me it had been sorted but wasn’t and the online redeem button keeps telling me there’s an error and to try again later. Any advice on how to resolve this issue?
Forum TeamHi PhilxT
Welcome to the Community Forums.
Sorry to hear of your concerns with your Netflix activation.
Are you able to try the activation link via your Virgin Media online account here on another device/browser to see if this resolves the issue?
Can you also advise on any error messages you receive after doing so?
Hi Carley, I’m not able to find the page allowing me to redeem/activate Netflix. Can you help in navigating to the page required?
Forum TeamWhen you sign into your Virgin Media online account, there should be a section on the first welcome page that has Netflix on it, almost like a little box/window area on the first page.
Keep us posted with how you get on and what error code/message you see, if any.
