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silvia_ferreira's avatar
silvia_ferreira
Tuning in
2 days ago
Solved

NETFLIX ACTIVATION

HI,

I have Netflix as part of my package but I haven’t received an activation email.

I have phoned Virgin SO MANY TIMES, it was difficult to get to an actual person, and so many times  was promised an activation email would be received within 24hrs but I haven’t received anything.

I cannot activate via the entertainment services page as it does not even register that I have Netflix (but it is in my package contract).
Can anyone advise me?

Thank you 

#NETFLIX
  • Steven_L's avatar
    Steven_L
    2 days ago

    Thanks for coming back to us, silvia_ferreira. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L

6 Replies

  • daveanlou's avatar
    daveanlou
    Joining in
    2 days ago

    I know it doesn't help but, I am just starting down the same road. Purchased M500 Broadband which comes with Netflix. The broadband was fitted on  Tuesday and no Netflix installation email and when I click on the Netflix Banner I  my account there is no 'activate' option. There seems to be a recurring theme with this judging by previous Community posts!

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 days ago

    Hey sliver_ferreria, thank you for reaching out and a warm welcome to the community, we are so sorry to hear about the Netflix issue.

    When you go to this tab is just greyed out?

    Is there any error  / error messages at all? 

    • silvia_ferreira's avatar
      silvia_ferreira
      Tuning in
      2 days ago

      Hi Matthew,

      I don't understand your question. Can you read this post?

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        2 days ago

        Thanks for coming back to us, silvia_ferreira. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
        Kind Regards,
        Steven_L

  • silvia_ferreira's avatar
    silvia_ferreira
    Tuning in
    2 days ago

    Hi, I have same issue. I've recontracted with Netflix included and haven't had a message to activate Netflix! I've contacted Virgin so so so many times and I think Virgin they seem to have no intention of activating it for me! 

    • skrs's avatar
      skrs
      Joining in
      2 days ago

      Finally got this sorted out today

      raised a IT ticket 

      they phoned within a few hours and removed Netflix from my setting and said upto 24hours to get the link. I’ll be honest I sceptical but within an hour I got the activation and I’m back online. 

      the only thing I will say it’s for the very basic package and the link try’s to get you to upgrade 

       

      if you don’t want upgrade click on other plans and pick the no cost one 

      good luck