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DSMTH's avatar
DSMTH
Tuning in
13 days ago
Solved

Netflix activation

Hi, 

 

I had an issue where my online renewal of contract didn't go through properly, so I spoke to a lady on the phone who set me up with a different package - which included Netflix.

This was on the 18th November (15 days ago). 

Since then, I have had no activation email for Netflix, nor do I have any Netflix tabs in the my virgin media app. 

Please could someone assist me getting this activation link/email?

netflix
  • Vikki_M's avatar
    Vikki_M
    13 days ago

    Hi DSMTH,

    I'm sorry to hear that you also haven't received the Netflix activation email. 

    I'll send you a private message now so I can help. 

    Please look out for the envelope in the top right of the page and pop back to me when you can. 

4 Replies

  • DSMTH's avatar
    DSMTH
    Tuning in
    13 days ago

    Hello, 

    Please could someone assist me with the same issue? 

    I've just passed 14 days since my contract was renewed on the phone with Netflix added but I have no option in the app to activate, nor do I have any activation emails. 

    Please could someone assist me? 

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      13 days ago

      Hi DSMTH,

      I'm sorry to hear that you also haven't received the Netflix activation email. 

      I'll send you a private message now so I can help. 

      Please look out for the envelope in the top right of the page and pop back to me when you can. 

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      10 days ago

      Hi DSMTH,
      Thank you for joining me in a private message.
      I'm happy we were able to reach a resolution together 😊
      If you have any further questions or concerns, please pop back to us here on the community forums and we'd be happy to help.
      Take care.