I have just joined this forum and see that a number of people have experienced the same problem I am having.
I recently took out a new contract which included Netflix but when I set it up Netflix was not included. I had a long conversation with someone at Virgin Media and was told I would receive an email within 24 hours. That was 5 days ago but no email has been received so I am still without Netflix.
I would very much appreciate it if someone could provide help.
Forum TeamHi Walks47 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear that you are still waiting for an activation email from Netflix! You should get one of these automatically when the service is first added, or a 'activation button' within your online account 👉 virg.in/myVM where you can get the service set up.
I'd like to investigate what's happened so I can help get it sorted for you. If you can please keep an eye on your Inbox 📩 in the top right corner of the page for a PM offering support.
We can return to this public thread with another update when possible. Thanks for your patience and understanding in the meantime! 🌞
Forum TeamHi All 👋 Just returning to update the public thread!
Thanks to Walks47for PMing with me 📩 I'm pleased to report it's now all sorted, and Netflix activated.
We appreciate your patience and understanding whilst getting this sorted. Wishing you all the best! 🌞
Hi molly,
I have the exact same problem here, spoke to someone on the phone from virgin on Monday and was told I’d receive an email in 24 hours, nothing has come. I’ve clicked on the link you’ve put and there’s no activation button on my account either.
thanks
Callum
Forum TeamHey Scshooling, thank you for reaching out and a warm welcome to the community, we are so sorry to hear about your Netflix issue.
Can you please try and go on your online account here and go the Netflix column from here can you see anything to activate it?
There is no drop down menu that says subscriptions
Forum Team