Forum Discussion

sj6sj's avatar
sj6sj
Joining in
20 days ago

Netflix activation

I had a working netflix connection with my account. However, i moved home and due to changes made at the time, I had to get netflix activated again. I have contacted the customer support multiple times but now 4 months on, I still dont have Netflix via Virgin media. I am now paying for Netflix via my Virgin media and separately to access it. Is there anyone who might be able to help?

Thanks.

Srikanth

  • Hi sj6sj, thank you for your post.

    We're sorry to hear about the problems you've been having in relation to Netflix 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • Hesbro73's avatar
      Hesbro73
      Joining in

      Hi Daniel,

      Ive had a similar problem, I’ve been away on a weeks holiday and when I returned Netflix app just freezes on the Open page. It was working fine before my week away. Which was working for about six months, when I got the new 360 box.

      Ive tried phoning customer services, but just end up performing the same routines and none of them work. 

      please could you let me know if there’s a possible fix?

      Regards

      Darren