Forum Discussion

GD7's avatar
GD7
Joining in
14 days ago

Netflix Activation not received

I’m having the exact same issue as many others seem to have had on here.

Called twice, used the chat, raised a complaint form, all of which resolving absolutely nothing and becoming increasingly more frustrating. 

The complaint reply even instructed me to access the Netflix section on the website, which I have explained I am unable to do on any of my devices as it just instantly logs you out due to a glitch. 

Any help with this would be appreciated as all other avenues of customer service have been pretty poor.

netflix

7 Replies

  • GD7's avatar
    GD7
    Joining in
    11 days ago

    Hello, I’m also having the same issue, could you help? 

    • Muhammod_I's avatar
      Muhammod_I
      Icon for Forum Team rankForum Team
      11 days ago

      Hi GD7,

      Thanks for reaching out to us with this and we're sorry to hear that you've not had a member of the team assist you with this yet.

      To investigate this further, we'll be sending you a private message shortly.

  • GD7's avatar
    GD7
    Joining in
    11 days ago

    Hello, 

    I’m having trouble getting access to my Netflix that was included in my bundle. I haven’t been sent a link to activate it and I cannot access the Netflix section on the website on any of my devices due to a glitch. I’ve called twice and raised a complaint but this hasn’t helped.

    Is anyone available at this moment to help me resolve this?

    • newapollo's avatar
      newapollo
      Very Insightful Person
      11 days ago

      Have you checked your forum account inbox (the envelope icon at the top of the page) for a PM from forum staff as per <this post> ?

  • GD7's avatar
    GD7
    Joining in
    14 days ago

    I’m having the exact same issue.

    Called twice, used the chat, raised a complaint, all of which resolving absolutely nothing and becoming increasingly more frustrating. 

    The complaint reply even instructed me to access the Netflix section on the website, which I have explained I am unable to do on any of my devices as it just instantly logs you out due to a glitch. 

    Any help with this would be appreciated as all other avenues of customer service have been pretty poor.

     

     

    • Michael_M's avatar
      Michael_M
      Icon for Forum Team rankForum Team
      14 days ago

      Hello GD7,

      We are really sorry to hear how frustrating this experience has been for you, especially after already calling in, using chat, and even raising a complaint without it being resolved. That’s definitely not the level of support we want you to receive.

      We’d really like to take a closer look into what’s happening with the Netflix section logging you out, as well as pass on internal feedback about the guidance you were given so we can help prevent this from happening again.

      We will send you a private message shortly so we can go through security and check your account to work on getting this sorted for you.

      We’ll do everything we can to get this resolved.