Forum Discussion

HaH's avatar
HaH
Joining in
18 days ago

Netflix activation error

I received an email to activate my netflix subscription as part of my package however, when i click on the link this doesnt work.

I have also try to activate my netflix on the entertainment services page and I am getting this error:

Sorry, something’s gone wrong! We’re having some technical issues. Please try again later.

Can someone please help with this?! A bit of a joke that we had our installation in November and I still am unable to get this sorted. Seems like there are many others having the same problem.

3 Replies

  • spbn's avatar
    spbn
    Joining in
    18 days ago

    I rejoined in October over the phone. Was promised an activation email that never arrived. Used the chatbot and had a conversation with a real person online who said their Netflix team would be in touch. That was 2 weeks ago. I would just like to be able to speak on the phone to a human being to get this sorted as so far 2 months with no Netflix which is meant to be included in the package. Have tried phoning but can't get past the questions

    • Vikki_M's avatar
      Vikki_M
      Forum Team (Retired)
      18 days ago

      Hi spbn,

      Thanks for your post and welcome to our community.

      I'm sorry to hear you haven't received the activation link.

      I'll send you a private message now so I can get this sent for you 😊

      Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • Vikki_M's avatar
    Vikki_M
    Forum Team (Retired)
    18 days ago

    Hi HaH,

    Thanks for your post and welcome to our community. I'm sorry to hear you're having some issues with the Netflix activation email.

    I'll send you a private message now so I can help. 

    Please look out for the envelope in the top right of the page and pop back to me when you can.