I renewed my package last week (for the second time in a month!). I asked the person who was dealing with my request how to activate the free Netflix subscription and was told that I could do this via the entertainment page on the app. I couldn't find this anywhere.
Rang the support number over the weekend and was told that I needed to wait for an activation email to be sent to me and it could take up to 48 hours. I'm still waiting.
Any help would be appreciated!
Forum TeamHi mariner
Welcome to the Community Forums.
Sorry to hear you haven't had your Netflix activation code.
This is usually sent once the contract and package have been applied. If you have completed the package change online, this can take up to 14 days to be applied.
Also, if you have ordered any equipment or have any disconnection in place with your order, then the package change will not activate until you have received the equipment, or after the 30-day downspin for any disconnections of services/channels.
Do you have any equipment ordered with this renewal, such as another TV set-top box, a new router or WiFi pods? If so, then your renewal would only be applied when this equipment is activated. Once activated and the renewal contract applied, you would receive a Netflix activation email and see this on your Virgin Media online account.
If you have a disconnection of the main services in your contract, then this would be processed after 30days. Once disconnected, the renewal contract is applied, and you will receive a Netflix activation email and see this on your Virgin Media online account.
Hi,
I've now waited for 3 weeks and still no activation email.
How do I get this issue resolved?
Forum TeamHey mariner, thank you for reaching out and we are sorry to hear about your Netflix issue.
Have you checked your spam / junk inbox?
To confirm have you tried to activate this from your online account?
If not please try these steps;
