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Smrushto's avatar
Smrushto
Just joined
15 hours ago

Netflix Activation - infuriating company!

As many others have on this forum - I have renewed my package and as part of the upgrade I was promised free Netflix. 

This was on the 18th November. I have subsequently spoken multiple times to the call centre - lied to about how they will sort the problem, told multiple different things from different staff members. 

I have raised a complaint, stating the above. I have had a missed phone call (after requesting that contact is via email) and no closer to activation. I have told multiple staff that there is no activation button in the ‘entertainment services’

It is infuriating. I will be contacting the ombudsman in due course as I am getting no where - paying for a service I am not being provided with. 

netflix
renewal

2 Replies

  • Provis1224's avatar
    Provis1224
    Joining in
    14 hours ago

    Same, I’ve had outtage for over 2 weeks of my first 5 weeks of contract. I want to bring Netflix over from my previous account… Netflix tell me I just need the service code.. Virgin have promised multiple times it will be sorted and be escalated but I have got nowhere. Over 2 hours on the phone , over and hour chatting to each person , they book to send an engineer and when I ask why as this is Netflix they still booked it on my app, didn’t send anyone ! I will be requesting a whole month if not more of subscription fee return as we. Have had little

    to no service..

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 hours ago

    Hi Smrushto & Provis1224 👋.

    Thanks for reaching out to us and welcome to the community forums, sorry to hear of the issues that you are facing with Netflix. So that we can assist you we would need to bring you both into a seperate private message, Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina