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Cauliflower86's avatar
Cauliflower86
Joining in
11 days ago

Netflix account suspended because Virgin is no longer the payment method

I renewed my Virgin Media bundle on October 22, which came with a free standard with ads Netflix subscription. I set this up the next day and opted to upgrade my next Netflix account to standard without ads. It told me at the time an extra £7 would be added to my Virgin media bill. However, now that my latest Virgin media bill has come through, Netflix tells me my account is suspended because it had no payment method. I confirmed with Netflix that Virgin Media cancelled the payment method on November 22 and they cannot do anything about it. I have been on chats with virgin customer service twice promising me it'll be fixed in the next 24, 48 hours and nothing has happened. Can someone please help me resolve this? I can't even use Netflix with ads.

netflix

3 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    11 days ago

    Hello Cauliflower86.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with your Netflix.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L