Forum Discussion

Stumbler's avatar
Stumbler
Superfast
4 days ago

Netflix Account Renewal following VM contract renegotiation

Hi,

I'm restarting this conversation with the same title as one I started about 12 months ago.

At that time, I was being additionally charged for a Netflix Subscription which was already included in my overall package. Daniel_et was very instrumental in resolving this for me but the situation has just resurfaced with an additional charge of £29.01 appearing on my current bill for August and September Netflix charges.

I don't think Daniel_et is still around so if someone could look into this, I'l be most grateful. Let me know what details you require.

Regards
John

 

netflix

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    4 days ago

    Hi John, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    I can see you've already sent a private message to my colleague who was originally helping you to resolve this. 

    We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.

    Thanks,