Forum Discussion

Mollie1234's avatar
Mollie1234
Joining in
2 days ago

Netflix - can't activate

I've been complaining numerous times  on chat, I've raised a complaint and keep getting told I'll either have an email activation or i can do it on the box or i can do it on the app. Depending on who I speak to. 

 

But I've got no options or links anywhere. It's included free on my contract and it's been a month and they've closed my complaint but still the only option is to add Netflix on as a payment per month. I've tripledi checked my contract and it says Netflix with adverts included. This is main reason I went with Virgin. 

 

How do I get it sorted? 

netflix

3 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Mollie1234,

    Thank you for your post and welcome to the community. 

    We're very sorry to hear about your Netflix sevrice not being activated. 

    To confirm, when did you first get advised you would receive a link for that?

    ^Martin

    • Mollie1234's avatar
      Mollie1234
      Joining in
      9 hours ago

      Hey Martin, it would have been around a day after installation so by about 6/7 November. Each time I've contacted they guarantee I will get an email within 24 hours and I've had nothing, not even in junk. I've also been told there will be an activation button but nothing there either. 

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        7 hours ago

        Hi Mollie1234 👋

        Sorry to hear you've also had some difficulties with your Netflix activation. It should have arrived by now! 

        I will send you a PM to confirm a few details and offer some help to get this sorted. 

        We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞