My services have been in disrepair for 6 months. At the end of my tether.

I have had intermittent or no service for 6 months. The internet keeps dropping off multiple times a day and the TV services is pixelated or doesn't even display certain channels.

I reported this 6 months ago and an engineer was sent out quite quickly. I was told that they'd need to upgrade the wire from the street to my house and to do this a new access point would need to be put in. I waited a few months and called. I talked to a pretty helpful CSO who got in touch with the engineers and called me back the next day. The access point was put in and waited a few weeks for the engineers to come and run the wire up to the house. Was told that they needed to access a manhole in the next street but it was covered by a car. They said they'd come back in the next week or so. They never came back. They've also left exposed wires at the front of my house.

I waited a few weeks then gave Virgin a call. Got through to a very unprofessional CSO named Dave. He said the job was "in the system" and that "they'd come when they come". I've been waiting TWO MONTHS since this call. I was also told that I wouldn't be entitled to any compensation because "your services aren't completely gone". It's been 6 months!

I pay £100 a month for my package and haven't missed one payment in my whole 10 years with Virgin Media. I've been polite and trusted Virgin's process through all of this. I'm at the end of my tether with this now. It's taken 6 months.