Forum Discussion

Broadband1234's avatar
Broadband1234
Joining in
4 days ago

Moving home

Hi everyone,

We moved home a few months ago, our contract should have ended this month but now I’ve been told I entered a new contract when moving. Our plan didn’t change at all, all we did was move home. Has anyone had this sorted? I don’t want to be in a contract for another 2 years as the coverage is shocking.

Thanks

billing
cancellation
complaint
contract

3 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    4 days ago

    Hi Broadband1234 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your house move package, so that we can take a look into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    You are not alone is this one, it has been reported here many times.  You should have had a "Move and Transfer" providing no changes were made to the existing contract.  The only difference is a new account number as these are tied to an address.

    If you wait here a day or two, a VM Mod should pick this up and discuss directly with you for a resolution.