Forum Discussion

Toddsmum1's avatar
Toddsmum1
Joining in
2 months ago

Missed direct debit advice

Hi

My direct debit was due to come out my bank on the 15th, but I wasn’t able to transfer money over in time, so it was returned.

It’s not showing on my bill as unpaid yet so not sure the best way to pay it. Will Virgin represent the DD or do I do pay it manually. When will the last day for paying be before we are cut off as I’d like to avoid that.

Things are further complicated by my email on the account being an old NTL world account which is now not active so can’t see any messages. I also can’t change the email as it is asking me to link from one, I don’t have access to.

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 months ago

    Hi Toddsmum1,

    Thank you for reaching out to us in our Community and welcome, sorry to hear your Direct Debit didn't go out due to the funds not being there, when this happens there would be a 2nd attempt, so I can check this for you I have sent you an invite into a private chat, please click on the white envelope to accept.

    Regards

    Paul.