Toddsmum1
2 months agoJoining in
Missed direct debit advice
Hi
My direct debit was due to come out my bank on the 15th, but I wasn’t able to transfer money over in time, so it was returned.
It’s not showing on my bill as unpaid yet so not sure the best way to pay it. Will Virgin represent the DD or do I do pay it manually. When will the last day for paying be before we are cut off as I’d like to avoid that.
Things are further complicated by my email on the account being an old NTL world account which is now not active so can’t see any messages. I also can’t change the email as it is asking me to link from one, I don’t have access to.