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star_light44's avatar
star_light44
Joining in
2 years ago
Solved

Advice on cables

New flat - has Virgin connection and 2 sockets with a cable already attached as in photos below (both sockets exactly the same, just in different rooms. 

It looks to me to be a screw on connector (I imagine there's a proper term for this, sorry) - in my current flat I have a cable that you just push on to attach to the Hub (this came with my self install kit). Can I use this existing lead and screw it on to my Hub 3, will that work ok? I've actually tried screwing it on to my Hub to see if it fits - it doesn't screw on all the way down - don't know if that makes a difference, it does attach fine, but I can't test if it's working of course yet as not moved yet/transferred my internet to new address. Just trying to get an idea if I need an engineer's help. Any help much appreciated, thank you.

 

  • The cable coming out of the wall box at an odd angle is a concern. It's usually connected to a isolator at a fixed angle:

    Yes, you can screw the HUB directly into the already attached cable, and it won't seat the whole way.

5 Replies

  • The cable coming out of the wall box at an odd angle is a concern. It's usually connected to a isolator at a fixed angle:

    Yes, you can screw the HUB directly into the already attached cable, and it won't seat the whole way.

    • star_light44's avatar
      star_light44
      Joining in

      Yes, the one in the other room is attached a lot more securely (and straight)! I did notice this one is a bit loose. When I do move, I will try the other cable! Thanks for your help, good to know should work ok 😊

      • carl_pearce's avatar
        carl_pearce
        Superstar

        Yeah, being loose could be one of two things:

        • Isolator, pictured above, has snapped.
        • There is a different configuration inside that wall box meaning the internals are not secure.

        Since you have two wall boxes it could be possible there is a splitter in the box you have pictured, like below: