Locked out of my account due to fraudulent activity.

Question

I got an email from O2&nbsp; about setting up a direct debit.&nbsp; I did not set up any such direct debit. In the email it has my bank details and asks me to go to http://www.o2.co.uk/myo2 &nbsp;in order to check/change details. When I click the link I get the message&nbsp;Your account has been lockedWe’ve locked your account for security reasons.&nbsp;What to do?&nbsp;

alien_12 · Answer

Just to add I cannot get through to 0345 454 1111 helpline, it cuts off during conversation or the call fails.

newapollo · Answer

I'm sorry but you will need to contact O2 directly as VM agents don't have access to their systems.

You can dial 202 from an O2 mobile, or 0344 809 0202 from any other phone.

O2 are also active across all the main Social channels and you can get help on each of these:

alien_12 · Answer

Thankyou newappolo

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Locked out of my account due to fraudulent activity.

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