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Wey_to_west's avatar
Wey_to_west
Tuning in
24 hours ago

Lied to about EDF

So I've messaged virgin media three times over an early disconnection fee over WhatsApp. All 3 times I've been promised the fee would waver.

Guess what? It's been nearly a month and the bill still sits at it's final amount and I've gotten absolutely nowhere. It's no use messaging WhatsApp because they'll just lie to you.

For anyone thinking of joining/renewing their contract AVOID LIKE THE PLAGUE!!!

bill
billing
cancellation
complaint

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    15 hours ago

    Hi Wey_to_west, 

    Thanks for coming back here. 

    I've just replied to your thread here: Lied to about EDF

    Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

    Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

    Thanks,