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Wey_to_west's avatar
Wey_to_west
Joining in
3 days ago

Lied to about EDF

I contacted Virgin Media in April because my supported living accommodation were having us transferred to their WiFi.

I called and was promised I could cancel my contract in May without the EDF (Early Disconnection Fee) with the agent promising to make a note on my account.

I contacted today to cancel and was told there's no record of the call, nor no note on my account.

I've spent the past hour going round in circles in the webchat and nothings been accomplished.

I feel like my disability is being taken advantage of, since I told the agent I like in supported accommodation 

I can't handle the stress and I just want this all to end 😢

customer care
disability
disconnection fee

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    3 days ago

    Hi Wey_to_west, thank you for your post.

    We're really sorry to hear about the poor experience you've had and that you feel this way 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel