Forum Discussion

Wey_to_west's avatar
Wey_to_west
Tuning in
3 months ago

Lied to about EDF

I contacted Virgin Media in April because my supported living accommodation were having us transferred to their WiFi.

I called and was promised I could cancel my contract in May without the EDF (Early Disconnection Fee) with the agent promising to make a note on my account.

I contacted today to cancel and was told there's no record of the call, nor no note on my account.

I've spent the past hour going round in circles in the webchat and nothings been accomplished.

I feel like my disability is being taken advantage of, since I told the agent I like in supported accommodation 

I can't handle the stress and I just want this all to end 😢

customer care
disability
disconnection fee

4 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    3 months ago

    Hi Wey_to_west, thank you for your post.

    We're really sorry to hear about the poor experience you've had and that you feel this way 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel

  • Wey_to_west's avatar
    Wey_to_west
    Tuning in
    2 months ago

    Daniel ET got me nowhere,

    Hasn't bothered replying in 2 months, no use talking online anyway, they'll all just lie to you

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Wey_to_west, 

      Thanks for coming back to us here. 

      Checking here we can see Daniel sent you a private message on 5th May however, you never replied. Please reply to the inbox message so we can assist and look into things further for you. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks,