Incorrectly charged for Netflix
I totally agree, I find it really interesting that others have also been incorrectly charged.
My complaint has been ongoing since Dec 23. The complaints department are either very understandable and provide apologies and credit and promise the charges won't happen again. Or they are very adamant that it was my fault and I have to contact Netflix. Email ping pong has happened frequently where I have explained that I have tried to ring Netflix and had to endure a very embarrassing conversation as I cannot provide Netflix with an email address for them to check my account. Netflix advise that my contract is with VM. The set top box is VMs equipment. They can provide log in details and also unlink accounts. They have also got access to account/relationship managers within Netflix.
I have tried to relay this back to VM. Today, in fact I had a call from VM's complaints department but frustratingly again, they are saying it's my responsibility to contact Netflix to cancel my account. No matter how many times I explain.
It just doesn't make sense. If I wanted a Netflix account why would I go through VM to bill myself? I'd have a direct relationship with Netflix. How can VM get away with charging for a subscription but then take no responsibility and state they cannot stop this. It's like they're stealing from my bank account.
I'm nearly at the stage where I can get the Ombudsman to investigate. Hopefully this can be looked into and they can pose to VM that an agreement and authorisation needs to happen before a subscription can take place.
Please let me know how you both get on and share the frustrations that this is. I've been a Customer of VM for over 10 years. Never had a bill unpaid. Charging via a set top box should be illegal.