I still can’t login! Months of trying!

Help please before I throw myself under the next bus!

Virgin set our account up incorrectly when we signed up so they had to create another account.

I have lost count of the number of times I have contacted and been assured it is fixed but it still isn’t!  Today I can’t even try to log in, every time I try I just get an error message or just keep getting the login screen again.

I get bill emails with the right account number but I can’t login to the account.

This has been going on for months….I really wish I hadn’t joined and will cancel as soon as I can (although I won’t be able to until my initial contract ends even though the customer service has been appalling since the start!).  

Why does absolutely no-one take an accountability for sorting anything out?!