I can’t switch to ebilling

This is just getting ridiculous. I have tried many times to switch to e-billing now. On the last attempt Hayden from Customer Service told me he had solved the issue after a very long and complex process. However, today yet  again I received my bill through the post. Clearly Virgin do not care about the environment or they would solve this issue which many people seem to be having. I also do not appreciate having to pay £21.00 extra a year for paper bills which I do not want and have tried to cancel many times. Why is it so hard for me to be able to switch to e-billing. Please get it together Virgin.

I am the same and this is just getting ridiculous. I have tried many times to switch to e-billing now. On the last attempt Hayden from Customer Service told me he had solved the issue after a very long and complex process. However, today yet  again I received my bill through the post. Clearly Virgin do not care about the environment or they would solve this issue which many people seem to be having. I also do not appreciate having to pay £21.00 extra a year for paper bills which I do not want and have tried to cancel many times. Why is it so hard for me to be able to switch to e-billing. Please get it together Virgin.

I am taking back my positive feedback. 

This is just getting ridiculous. I have tried many times to switch to e-billing now. On the last attempt Hayden from Customer Service told me he had solved the issue after a very long and complex process. However, today yet  again I received my bill through the post. Clearly Virgin do not care about the environment or they would solve this issue which many people seem to be having. I also do not appreciate having to pay £21.00 extra a year for paper bills which I do not want and have tried to cancel many times. Why is it so hard for me to be able to switch to e-billing. Please get it together Virgin.

I completely understand how you feel. I've been in the same situation, and it’s so frustrating and helpless. Despite multiple attempts and assurances from customer service, I kept receiving paper bills too, even though I was trying to switch to e-billing. It's exhausting to deal with the same issue over and over, and the extra charges for something you don't even want just make it worse. Virgin really needs to streamline this process—you're not alone in facing this problem.

Hi hywelrich 

Welcome back to our community forums and sorry to hear you are having ongoing issues when trying to switch to e-billing with our team. We can understand the frustration caused. Our team has responded to you on another thread regarding this. Please respond to us when you can and we will do our best to help.

Thanks,

Well Lee in Customer Support has now solved this issue. He was absolutely excellent and I now finally have e-billing. Thank-you very much indeed Lee- he has transformed this situation for me and I really appreciate the time he has spent on this. I thought it would be impossible to solve and I was giving up hope. Thank-you again

I am having the same issue and cannot switch to billing. Please can you help me?

Hi there, I am having the exact same issue as @hywelrich and @jake1231 had in that I have no option to switch to eBilling online. Could I kindly ask that a member of the team send me a PM to discuss please?

Thanks in advance for your assistance with this issue, much appreciated!