Forum Discussion

hywelrich's avatar
hywelrich
Joining in
2 months ago

I can’t switch to ebilling

This is just getting ridiculous. I have tried many times to switch to e-billing now. On the last attempt Hayden from Customer Service told me he had solved the issue after a very long and complex pro...
Nathan_B's avatar
Nathan_B
Forum Team
2 months ago

Thanks for the great feedback for Lee hywelrich 😊

I've ensured this has been passed on to his manager too. If you ever need anything further please do let us know. We're always happy to help.

Regards

Nathan

hywelrich's avatar
hywelrich
Joining in
2 months ago

Thank-you very much Nathan. Lee absolutely transformed the situation for me into a positive one. He was completely excellent and really went the extra mile to solve the issue : )

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 months ago

    Excellent news hywelrich,

    I'm pleased to hear Lee has done a great job for you.

    I'll ensure his manager is aware of this experience to offer positive feedback.

    All the best,

    David_Bn