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Rachael489's avatar
Rachael489
Tuning in
3 days ago

Hub 3 Constant Red Light

My hub 3 has had a constant red light for the last couple of months. I have tried rebooting and the ‘paper clip’ trick. The hub is several years old and feels warm. My internet keeps dropping out as well, particularly the connection on my TV and work laptop. The hub is placed upright in a well ventilated area - in fact, it’s not moved since it was set up originally by the engineer years ago.

Someone else on my road had similar and was upgraded to a newer hub. I’ve tied to contact customer service but the web bot is dreadful and then when I try to speak to an agent, the messaging facility cuts out. Very frustrating. 

poor customer support

2 Replies

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 days ago

    Hello Rachael489,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Hub 3 at the moment. 

    I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

  • Rachael489's avatar
    Rachael489
    Tuning in
    2 days ago

    Thanks, I have replied to your message with the detail requested.