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Theproc's avatar
Theproc
Joining in
11 months ago

How to get Netflix activation code

Signed up to virgin about 2 months now. Still no sign of the Netflix account 

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    11 months ago

    Thanks for reaching out to us Theproc, and a very warm welcome to you!

    Sorry to hear of the issues with the access to the Netflix account,

    Can you please confirm if you have been able to set up your self-care account and when accessing the welcoming dashboard if there is an option to activate Netflix?

    Thanks

    David_Bn

    • Theproc's avatar
      Theproc
      Joining in
      11 months ago

      Hi. There is no option to Netflix, either in the app or through the browser

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        11 months ago

        Hi Theproc, thanks for your response. 

        Just to clarify for us please, did you take a TV package with us that includes Netflix as part of that bundle deal?

        Is Netflix showing on your contract email?

        Please pop back to us when you can.