Forum Discussion

BobbyNog's avatar
BobbyNog
Tuning in
2 years ago

How do I unlink my VM from Netflix

I have Netflix as part of my package and pay £5 to upgrade this to the 4K premium version. 

I want to unlink this from the Netflix account it's associated with but on the VM site it says to log into the Netflix account to update payment details however on the Netflix account it says:

Billed through Virgin Media package

Contact Virgin Media to update your payment details or end your billing through Virgin Media.

 

This is very unhelpful and confusing - can anyone shed any light? 

    • BobbyNog's avatar
      BobbyNog
      Tuning in
      2 years ago

      Hi, no not wanting to cancel. I want to change the Netflix account that my VM package pays for. It's on one Netflix account and I want it to be on another. 

       

      Hope that makes sense. 

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)
        2 years ago

        Thanks again for the response there, 

        Just regarding the required Netflix account, is this a currently activated one?

        Or are you looking to register one?

        Regards,