Charade
2 years agoOn our wavelength
Hmm, have I made a mistake
On the 7th of August 2023 I ordered the Ultimate Volt Bundle over the phone for installation in September 2023.
I'm curious as to why I was not offered the choice of the Hisense TV or £200 bill credit, which I believe was offered on the 7th August and available until the 13th of August and so I've bee trying all morning to ask that very question.
The virtual whatsapp AI person was "not helpful" to put it mildly and so I rang the number I used to order the Bundle. After many keypresses I managed to speak to a very polite lady who took all the details and said she would have to speak to someone else and would I mind being put on hold for a couple of minutes, which i didn't.
After about 30 seconds a computer voice cut in asking me to press 1 for this and 2 for that etc which I ignored thinking that my original contact would come back to me. However after another 30 seconds another person cut in who kept telling me "not to worry" about my installtion as she could change it.
I kept tellng her I didn't want it changed and explained the situation 3 times to her as well as asking how she interrupted my original conversation.
She then grasped the idea that I wanted the £200 bill credit and she told me to hold on and the line went dead.
Is this par for the course with Virgin Media? I've been with Sky for 25 years and always managed to speak to someone without a problem but their latest price increase was above and beyond reasonable which is why it was a no brainer to sign up for the Ultimate Volt Bundle
So, if anyone from Customer Services (or anyone else obviously) reads this can they please explain why I wasn't offered the "Special Deal" when I booked the Bundle on the day the offer started (and yes, I should have asked the chap I spoke to order about it but the excitement was too much for me 😊 )?
Not a glorious start to my time with Virgin.
AndyW