Forum Discussion

mikeyo17's avatar
mikeyo17
Joining in
5 months ago

had netflix added to my sub but can work out how to activate it

added today but fear i will be paying for my ent sub that i pay directly to netflix. do they automatically cancel at netflix end or do i cancel once i activate virgin one 

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    5 months ago

    Hi mikeyo17 👋

    A warm welcome to our Community Forums and thanks for your post. 

    We have some info 👉 here on adding Netflix to your VM billing.

    Let me know if you have any other questions.

    • mikeyo17's avatar
      mikeyo17
      Joining in
      5 months ago

      Hi thanks for reply, today i was called and offered new deal which included netflix. i explained i already paid £10.99 a month for mines and was told i would receive activation message but haven’t received one. after reading pinpoint in your link am i right in saying i cant transfer my current netflix and it says i need to cancel my current subscription. u was told it would be seamless, surely if i cancel subscription i’m going to have a period without netflix

      • Zach_R's avatar
        Zach_R
        Forum Team
        5 months ago

        Hi mikeyo17,

        If you take out Netflix via us and already have an existing Netflix subscription, you can still keep that same subscription but transfer it so that you just pay for it via your bundle with us instead. You don't have to delete/close your current subscription.

        Have you received the activation email yet? It'll confirm the above within that along with how to do it.

        Thanks,