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Swinefingers's avatar
Swinefingers
Tuning in
17 days ago

FAO: VM customer support re: contract fee query

Hopefully a VM representative – or someone more knowledgeable than I – can please assist me with the following:

Having recently moved house and transferred my existing VM Broadband and TV package, my new account mentions that my next bill ‘will be £120.55* which includes £54.14 to cover your changes up until your next bill period. There is also a one-off charge of £20.00 for installation or activation.’

Given that the price for my agreed package is stated at £41.00 a month, please can you explain precisely what the £120.55 charge is for and whether this includes the '£20.00 installation or activation charge'?

I ask because I am puzzled by what the term that this £120.55 payment will 'cover your changes up until your next bill period' means. Thank you in advance.

1 Reply

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    17 days ago

    Hi Swinefingers, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there's been some further confusion. I have just replied to your message that you sent Daniel giving a full breakdown of things to help ease your mind 😊

    Many thanks,