Forum Discussion

Swinefingers's avatar
Swinefingers
Tuning in
2 days ago

FAO: VM customer support re: contract fee query

Hopefully a VM representative – or someone more knowledgeable than I – can please assist me with the following:

Having recently moved house and transferred my existing VM Broadband and TV package, my new account mentions that my next bill ‘will be £120.55* which includes £54.14 to cover your changes up until your next bill period. There is also a one-off charge of £20.00 for installation or activation.’

Given that the price for my agreed package is stated at £41.00 a month, please can you explain precisely what the £120.55 charge is for and whether this includes the '£20.00 installation or activation charge'?

I ask because I am puzzled by what the term that this £120.55 payment will 'cover your changes up until your next bill period' means. Thank you in advance.

1 Reply

Sort By
  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Swinefingers, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there's been some further confusion. I have just replied to your message that you sent Daniel giving a full breakdown of things to help ease your mind 😊

    Many thanks,