new contract issues - customer support not helping
New client with Virgin media.
Not even started the service and already having issues getting the details right. I got signed in for a contract by an agent, later that day I got the contract. Massive monthly pay compared with what I signed for (pre-contract confirmation emails).
Contacted phone support / chat support. --- just scripted lines. A lot of gas but no solution.
I asked for a copy of the contract, the correct one. and nothing so far, 2 attempts to get it. This is day 1 of the cool off period. I'll have another attempt tomorrow and if this is the service virgin offers, not interested and will cancel. Don't have time for timewaster's.
Hello fpalamariu,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your new contract with us at the moment.
The email that you've been sent does that state your first payment will be higher than you agreed but then the monthly payments after that will be the agreed upon amount? I ask this as your first bill from Virgin Media will be for two months as all customers will pay one month in advance. We have more information about your first bill here.
Kind Regards,
Steven_L
