Forum Discussion

LarryFB's avatar
LarryFB
Joining in
2 months ago

eBilling

Hi, I am unable to switch to paperless eBilling. There is no option available to enable it in my account settings. I also tried calling 150 but could not get through to a person to speak to.

Please can somebody help with this? Thanks.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 months ago

    Hi LarryFB 👋. 

    Thanks for reaching out to us and welcome to the Community Forums, apologies you are having issues with switching to E-Billing, so that we can assist you please join me in a private conversation, look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • LarryFB's avatar
    LarryFB
    Joining in
    18 days ago

    Hello again, It appears that paperless ebilling has *still* not been setup for my account, after being told that it had, having just received another paper bill in the post. Please can you enable paperless e-billing for my account?

    I would also like to request the £1.75 to be refunded for my next bill as I have been charged on this bill (again!) for paper billing.

    Why is something so simple so difficult to get done?

    Thanks.

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      17 days ago

      Hi LarryFB,

      I'm sorry to hear you've received a further paper bill.

      I'll send you a private message now to check this for you.

      Please look out for the envelope in the top right of the page and pop back to me when you can.