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jonbratt's avatar
jonbratt
Joining in
6 months ago

E-Billing. Please help

I have tried following instructions online as to how to switch to e-billing. It should be simple but it looks like Virgin are purposefully making it extremely difficult so they can squeeze the extra £1.75 out of you each month. I've called the Helpline and spoke to a human who said they manually turned e-billing off but I still got billed for it this month. I Submitted a complaint but from what it looks like from the other many posts about this on the forums - this won't work.

Can someone help me without giving redundant instructions.

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  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    6 months ago

    Hi jonbratt

    Thanks for your post and welcome to our community.

    I'm sorry to hear you've been unable to register for online billing.

    I'll pop you a direct message now so I can help :).

    Please look out for the envelope in the top right of the page and pop back to me when you can.