E-Billing Again!

Hi,

Trying to change from paper to e-billing but having no luck.

Searching here seems to suggest only solutions are from PM's from Virgin.

I can not get anywhere with these instructions!!

How to switch to eBilling

1. Sign in toYour Account
2. SelectMy profile at the top of the page
3. Go to the eBilling section and selectSwitch to eBilling
4. Follow the instructions to complete your registration
   
   You’ll then be set up to receive your monthly bills to the email address of your choice each month.

Can any one else offer advise please?

Thanks