Forum Discussion

purplebus's avatar
purplebus
Joining in
9 months ago

e-Bill and paper bills both being received

Our Virgin Media account was in my husband's name but last year we arranged to transfer the account into my name because he has an 'end of life' illness.  The transfer was totally messed up by Virgin and took quite a while to get all the problems sorted out.  I'm glad to say everything is now OK. with one exception ...........

We've always had e-billing only but for some months now we have been receiving e-billing emails AND a paper bill (we are NOT being charged for the paper bill).  I have tried switching e-billing off and again but the paper bills keep coming !

We want e-billing ONLY !    Can someone at VM do whatever is necessary to stop our paper bills.

Thank you

 

 

  • Kath_P's avatar
    Kath_P
    Forum Team
    9 months ago

    Hi purplebus, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with receiving both Paper bills and E-bills. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

  • Kath_P's avatar
    Kath_P
    Forum Team
    9 months ago

    Thanks for joining me via private message purplebus.

    I'm really glad we were able to get the wheels in motion to resolve your issue. 

    If you have any further queries or issues - you know where we are. 

    Have a great week and take are. 😊