Forum Discussion

FjerrFjerrson's avatar
FjerrFjerrson
Joining in
6 months ago

Double charge for Netflix on latest bill

Good evening,

I have just received my latest bill and noticed that I have been double charged for my netflix with ads add-on.  I've been looking to see why this may have happened from my end but cannot see anything obvious.  I also cannot see how I would go about correcting this myself - could you please advise how I should proceed?

Kind regards,

Simon P.

3 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    6 months ago

    Hi FjerrFjerrson 👋.

    Thanks for reaching out to us, sorry to hear that you have got a bill higher than expected. So that we can look into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

     

    • murdom7's avatar
      murdom7
      Joining in
      3 days ago

      Hi

      I've recently encountered the exact same thing. Spent well over an hour on web chat with an operator last month, who assured me it was correct, when it clearly wasn't. Ended up agreeing with me and said last months duplication would be refunded and this months bill would show only one subscription. I got my latest bill and I'm still paying for 2 subscriptions, so yet again I've wasted a ridiculous amount of my time for something that should take a couple of minutes to resolve(I've contacted VM previously and it's a harrowing experience to say the least). Please can someone help with this, as I can't bear to go down the normal communication routes. All I'm looking for is to be refunded the last 2 months for the duplicate Netflix subscription, and only one subscription going forward. Also, just to confirm, I have not changed my Netflix subscription since I signed up with VM Nov'24, so no idea why it has suddenly changed. Albeit, judging by the community I am not alone!

      Thanks

      Samantha

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        3 days ago

        Hi murdom7 

        Welcome back to our community forums, and sorry to hear you are being double-charged for Netflix. We can understand the frustration caused, and we want to do our best to help. To best look into this, we are sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,