Forum Discussion

FjerrFjerrson's avatar
FjerrFjerrson
Joining in
16 days ago

Double charge for Netflix on latest bill

Good evening,

I have just received my latest bill and noticed that I have been double charged for my netflix with ads add-on.  I've been looking to see why this may have happened from my end but cannot see anything obvious.  I also cannot see how I would go about correcting this myself - could you please advise how I should proceed?

Kind regards,

Simon P.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    16 days ago

    Hi FjerrFjerrson 👋.

    Thanks for reaching out to us, sorry to hear that you have got a bill higher than expected. So that we can look into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina