Forum Discussion

Nb_94's avatar
Nb_94
Joining in
12 months ago

Direct debit bill

Hello

The most recent bill amount is correct, but the direct debit payment shows the old bill amount. I don't understand why…

can anyone help? Thanks

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    12 months ago

    Hey Nb_94 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues in relation to the billing that you are having. 😞
    I will assist further with this and send you a private message.

    Kind regards,
    Ilyas.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    12 months ago

    Thanks for speaking with us today Nb_94 on the VM forums. 👋🏼

    I'm glad we have been able to resolve the matter.
    As advised - reach out to us for any other queries and we'll assist.

    Kind regards,
    Ilyas.