Difficulty Activating Netflix Service

I am experiencing ongoing difficulties activating my Netflix account, which is included as part of my package.
When I access the entertainment section, the message reads:
Please wait whilst we’re activating your Netflix service.
Pending: Adding soon
This message has remained unchanged for the last three days. Despite multiple phone calls and online chats, and repeated assurances that the service would be activated within 24 hours, no progress has been made.
I would be grateful if you could provide a clear resolution or next steps.