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pot-shadley's avatar
pot-shadley
Dialled in
2 days ago

Contract renewed but still showing as not renewed at VM!

We renewed our contract online on 10/10/25 and have emails from VM showing the new package for a new 24months plan. The emails said that the estimated activation date is 7 - 10 working days, which is today. VM should be sending through a new hub but this hasn't arrived. The original contract runs out on 26/1/25.

Having checked our account it us still saying that the contact expires soon and that the next bill will go to a lot more than that shown by the new contact. 

I would like to think that this is a mistake and the new hub will arrive tomorrow but, to be honest, I'm not confidant!! Has the contract been renewed or not?

Can some one at VM contact me to explain this. 

3 Replies

  • lzub's avatar
    lzub
    Just joined
    4 hours ago

    I was in the same position as you. I accepted an online renewal offer on 7 October, which Virgin Media failed to process in good time, and I was unexpectedly disconnected on 22 October. It took Virgin Media two days to reconnect me and now I am struggling to get them to honour the online renewal offer. To make matters worse, Virgin Media has now raised a monthly charge of £206.88 against my account, when the online renewal offer, which I had accepted, was for a monthly charge of £44.02. Calling customer services multiple times (before and after the disconnection) to get the matter resolved has gotten me nowhere, so I have now made a formal complaint and will have to wait for 28 days for Virgin Media to respond. Beware!

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    12 hours ago

    Hi pot-shadley,

    Thanks for your post and welcome to our community. 

    I'm sorry to hear the new order hasn't been applied yet.

    It does typically take up to 10 working days, however can be longer dependant on the volume of online orders.

    I'll send you a private message now so I can check this. 

    Please look out for the envelope in the top right of the page and pop back to me when you can.