Contract renewal
Had an email Monday offering a new deal as we're out of contract in Sept. Downloaded contract terms etc and went back next day to agree them but the link has disappeared. Spoke to customer service who couldn't see the ‘contract information sheet number’. Spoke to another woman who suggested the link was only open for 24 hours. The best she could offer was over £100/month over the email offer. I'd like to accept the offer if possible as we've enjoyed the Virgin service. If the renewal offer is over £100 extra we will be rejoining sky as we can't afford the extra charges.
Hi spaceinvader1
Thank you for your post, welcome to the Community Forums!
Sorry to hear that the link with the desired offer on is no longer working for you. What happens when you try to click the link now? Is the offer available from your My Offers section of My Virgin Media?
The offers you receive via email may be different to the ones we have available on our end, so that's why the agent wasn't able to match it at the time. Or it may have expired, however if you only received the offer on Monday, I can't imagine it will have expired already.
Let us know 😊
