Forum Discussion

Moonpie's avatar
Moonpie
Joining in
12 months ago

Contract renewal issue

Hi,  I recently called about renewal of my contract.  I wasn't happy with the price so I decided to downgrade.   Which I thought was going to happen the following day.  I then then called again as I noticed for some strange reason. The person decided to put 6 March 24 in for the downgrade (not sure why I had to wait a month) Anyway upon calling to question this.  I negotiated an new contract which was agreed and set up.  So I'm happy with thst.  The problem is when I check my account on my curbing media.  It says I have 2 contracts.  One of which is to start on the 6 march 24. 

Can someone check this out.  I have the conversation and I noticed that the first person sent me wrong info as I presumed he was talking to more that one person and clearly got mixed up with who he was speaking to.  Any help would be appreciated 

  • Kath_P's avatar
    Kath_P
    Forum Team
    12 months ago

    Hi Moonpie, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there has been some confusion. When downgrading a service, there is a 30 day notice period so this would be why there was a delay and things were set up to take place from 6th March. 

    We can absolutely take a look at things this end to clear up any confusion though but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,

  • Kath_P's avatar
    Kath_P
    Forum Team
    12 months ago

    Hi Moonpie, 

    Thanks for taking the time to stick with me via private message.

    We're really glad we were able to help put your mind at ease and clear up any confusion 🤩 If you have any further issues going forward then you know where we are.

    Take care,