Forum Discussion

Mike_R3's avatar
Mike_R3
Tuning in
2 months ago

Contract expires end July.

No one answers the phone!
Need to discuss options to reduce costs. Who can I Talk to please.

Thanks

 

5 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up.  If you need is urgent, it would be best to phone Customer Services directly.

     📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Mike_R3 thanks for posting and welcome to our community.

    Sorry to hear you've not been able to get the support you require. And for any inconvenience this may be causing. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee

  • Mike_R3's avatar
    Mike_R3
    Tuning in
    27 days ago

    I am in a private discussion with Lee_R on the forum.  I had a solution and a revised contract offer but comms have stopped and he's not replying anymore!

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      27 days ago

      Hi Mike, sorry for the delay in getting back to you. Here on forums, we do not have an immediate response time however the team will aim to get back to you as soon as possible. Lee will get back to you as soon as possible to work with you on a resolution. Please bear with us.

       

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    12 days ago

    Hi Mike_R3 thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, help to diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R