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HelpPlz's avatar
HelpPlz
Joining in
24 days ago

Contract due to expire soon - Advice

Hi,

I'm looking for some advice regarding my upcoming contract renewal. My contract ends on 21st May, my bill is generated on the 11th of each month (for the upcoming month end of April to end of May) and my discounts are applied each month as part of my contract but are set to expire on 5th June.

No-one has contacted me to discuss a contract renewal via email or phone. When I click on deals and offers inside the online portal it takes me to a contact us page with customer exclusion. 

I can see Sky, BT, BRSK etc are all significantly cheaper than my current price, so I have the option to move if a deal isn't offered.

Based on above dates, my next bill will be generated on 11th April to cover services for end of April until end of May and because discounts only expire on 5th June that will be a normal bill. However, if I don't agree a new contract to start from 21st or 22nd May BEFORE 11th May (next months billing date) it will be extortionate cost without those discounts (as that bill period will cover end of May - end of June and discounts will have expired on 5th June).

My question is, when is best date to contact VM for a new offer without any early termination fee? I assume 30 days before 21st May (contract expiry date), so 21st April? or can it be done before without penalty?

Last question, I've noticed some peeople have commented you can end your contract and your partner at the same address can start a new contract as a 'new customer' (with new customer pricing and discounts), from the day after the original contract expires, is this correct? It seems there would be hassle to return equipment and ship new devices out but it can save alot of money if renewal deal is not competitive based on VM website pricing?

Thanks

5 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    24 days ago

    Yes it can be done, some people have reported an easier experience than others. 

    Now that the one-touch system is in operation, you might find it's actually easier to change to another supplier. 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    24 days ago

    Hey HelpPlz, thank you for reaching out and we are sorry to hear about your contract issue.

    Have you checked here to see if there is any deals at all? 

    If you wish to give your 30 days’ notice you can do it  by just sending a WhatsApp with a description of the cancellation to 07803089684 or you can send a letter to Virgin Media, Sunderland, SR43 4AA. 

  • HelpPlz's avatar
    HelpPlz
    Joining in
    24 days ago

    Hi, Matthew, thanks for the advice and link. Unfortunately it goes to a 'customer exclusion' link when I click to check deals and loads the chat bot page instead. I guess I'll have to call on 150 in a few days to see if there is a renewal offer over the phone

  • japitts's avatar
    japitts
    Very Insightful Person
    24 days ago

    If you happen to agree a new 18month promotion in the immediate few days after a bill is produced that only has part-month discounts, there's a pretty good chance the DD can be amended to reflect the new package, before it's taken.

    Your best bargaining position is very likely to be when you're in a position to give 30days notice - and if you've already done research into alternative providers, you're halfway there. On that basis, if your minimum term expires on 21st May, then I reckon you've got at least an evens chance of the billing being able to be corrected pro-rata, if you were to renegotiate around the 21st April.

    From memory, and without trawling the T&Cs, I believe that 31-45 days notice is allowed for in the legals - but experience of trying to do so can vary.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      24 days ago

      Thank you for posting this advice, if you need any further help on this please do let us know.