Forum Discussion

Chopper250's avatar
Chopper250
Tuning in
2 years ago

Charged activation fee for which I was not advised?

Hi,

I have a £35 charge on my first bill, but this wasn't advised to me at any point of the sign up process, nor included in the quotes from the sales team. Did anyone else have this, and what is the easiest way to have it refunded?

Would prefer not to suffer the wait times of customer service for an error on VM's part.

Thanks

1 Reply

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi Chopper250,

    Thank you for your post and welcome back to our community forums, we're here to help.

    I'm sorry to hear that there's a disputed activation fee on your bill. I'm going to send you a private message in a few moments regarding this. Please respond when you can and we'll proceed from there.

    Thanks,