Forum Discussion

Salehp's avatar
Salehp
Joining in
18 hours ago

Can't Renew Contract

When I click on any offer link in any promotional email from Virgin, I get this message:

"Sorry, You are not eligible for this particular offer"

I have had this since I joined VM 2 years ago. Now they are sending me emails offering an (unspecified) exclusive discount, if I renew, however when I cleck on renew now, guess what happens.....

So now I'm out of contract.

Any ideas how to fix this?

2 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    14 hours ago

    Hi Salehp 

    Welcome to our forums, and sorry to hear you are having issues when trying to accept offers online. We can understand the frustration caused, and we want to best help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks, 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    17 hours ago

    You are never out of contract with VM, you just change from a fixed term to 30 day rolling.  Once the fixed period ends, so do the discounts.  You can gather all the other ISP prices and talk to VM retentions about discounts. If non of the discounts are acceptable, then just leave.